Department: Box Office
Reports to: Audience Services Manager

Job Summary/Purpose

Under the supervision of the Audience Services Manager, the Box Office Intern is responsible for Box Office duties including, but not limited to fulfillment of subscription orders, single ticket sales, concert walk-up sales, answering phones, filing, assisting with mailings and general customer service.

Work Schedule

Part time, 10-15 hours a week, with occasional night and weekend concert duties. Regular Box Office hours are M-F, 10am-6pm.

Primary Duties and Responsibilities

• General administrative duties
• Answer phones, screen and direct calls in a professional demeanor
• Greet persons entering organization
• Receive and sort deliveries
• Provide information to customer inquiries via e-mail, phone, fax or in person
• Mail tickets and assist with other in-house mailings
• Data entry and database clean-up
• File order forms
• Fulfilling seasonal subscriptions and single ticket sales
• Processing single ticket orders handling cash, check and credit
• Processing subscription orders handling cash, check and credit
• Assisting in subscription renewal campaign
• Stuffing and mailing out forms
• Assisting during At Hall renewals
• Assisting subscribers with any questions regarding subscriptions
• Processing subscriber ticket exchanges, upgrades and donations
• Assisting patrons with single ticket exchanges, upgrades and donations
• Assist with concert walk up sales
• Other duties as assigned

How to apply:

Submit a cover letter and resume to Sue D'Arrigo, Marketing Manager, at sdarrigo@handelandhaydn.org.